Orders, Shipping & Returns
Delivery
We use UK Mail for UK Orders. The cost of UK Standard Delivery is £4.95. We use Royal Mail recorded delivery for all orders placed outside of the UK (Europe and the rest of the world, including USA). Please contact info@projectdonline.co.uk to place an order outside of the UK and to receive a postage quote. Our office hours are Monday to Friday 9:30am to 6pm.
- You must sign for the goods on their arrival.
- Delivery times - UK 5-6 working days. Sale items may take longer due to high demand, please allow up to 7-8 working days. Please note, delivery outside of the UK will be dependent on the service of the Royal Mail.
- Unfortunately we cannot make personal deliveries.
Order Cancellations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Project D, for a full refund.
Order cancellations MUST be made in writing to Project D at the following email address: info@projectdonline.co.uk , quoting your order number, within 7 working days of the day after you receive the goods.
See below for Return/Exchange information.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt.
Please ensure a copy of your pay pal slip is included in the parcel.
We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Delivery charges are only refundable if you have cancelled your entire order within the 7 day Cooling-Off Period or if the goods are faulty and a refund is made. Any return postal charges for these refundable goods will also be refunded.
Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a trackable delivery service that insures you for the value of the goods.
- If goods are returned after the 7 day Cooling-Off Period and goods are not faulty the cost of returning the item to us is your responsibility.
- The parcel can take up to 7 working days to be returned to Project D, unless sent via special delivery.
- Refunds can take up to 7 days to process after the parcel has arrived at Project D.
- Unfortunately we are unable to exchange sale items, you must return the item to us and may re-
- order if the stock is available.
Please contact us at info@projectdonline.co.uk or call 0207 352 1796 for an authorisation code and returns address. We are unable to accept returns or process refunds without a valid authorisation code.
PLEASE NOTE: RETURNS MUST BE COURIERED/POSTED UNDER NO CIRCUMSTANCES DO WEACCEPT RETURNS IN PERSON
Faulty Item
If the item you received is faulty, please contact Project D on 0207 352 1796 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
*Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.